Terms of service

These Terms of Use apply to all customers (hereinafter referred to as "Members") who use the mail-order service (hereinafter referred to as "the Service") on the 1CHANCE FESTIVAL 2026 Official Goods Mail Order website (hereinafter referred to as "this Site"), provided by Tapers Co., Ltd. (hereinafter referred to as "the Company") based on a business outsourcing agreement from Bear Book Co., Ltd. (hereinafter referred to as "the Outsourcing Company").

Please note that the various regulations attached to the use of each service on this Site constitute a part of these Terms of Use, and all of them together constitute the Terms of Use. (However, for services that link to some other company sites, these are outside the scope of support for this Site, and the terms and conditions of each linked site shall apply.)

Article 1 (Changes to these Terms of Use, etc.)
1. The Company may change these Terms of Use at any time to the extent permitted by law.
2. When the Company changes these Terms of Use, prior to the commencement of application of the revised Terms of Use, the Company will set a prior notice period that it deems reasonable, and will notify Members by posting the revised Terms of Use on this Site. However, if the changes to these Terms and Conditions are in the general interest of the members, we may not set a notice period.
3. Even if it is not a change to these Terms and Conditions, we will notify members of necessary matters from time to time if we deem it necessary.
4. The notice in the preceding paragraph shall be deemed to have been notified to all members at the time it is displayed on this site.

Article 2 (Use of this Site)
1. Members shall use this service in accordance with these Terms and Conditions and the conditions set forth on this site.
2. This site is accessed at the discretion of the member, and the member shall be responsible for the use of this service.
3. If a minor wishes to use this service, parental consent is required. If a minor uses the service, it will be deemed that parental consent has been obtained.

Article 3 (Content)
1. The content and business activities of this site may be changed or discontinued without notice to members. Furthermore, we do not guarantee any information provided by us.
2. The Company may temporarily suspend the provision of this website and services without prior notice to members if any of the following occurs:

* When regular or emergency maintenance is performed on the systems of this website and services.

* When the provision of this website and services becomes impossible due to fire, power outage, etc.

* When the provision of this website and services becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, or tsunamis.

* When the provision of this website and services becomes impossible due to war, civil unrest, riots, disturbances, labor disputes, etc.

* When the Company deems it necessary to temporarily suspend this website and services for operational or technical reasons.
3. The Company shall not be liable for any damages suffered by members or other third parties as a result of delays or interruptions in the provision of this website and services due to reasons other than those listed above. However, this excludes cases where damage is caused to members due to the Company's willful misconduct or gross negligence.

Article 4 (Account Information Registration)
1. Account information registration is required to use this service.
*To log in, you will need the email address entered when registering your account information.

2. The account information registered pursuant to the preceding paragraph shall be managed by the member at their own responsibility. The Company shall consider all actions taken using this service through the member's account, and the results thereof, as having been taken by the member themselves.

3. Members shall keep their registered account information up-to-date at all times. The Company shall not be liable for any disadvantages suffered by the member due to their account information being outdated.

Article 5 (Notification Regarding Orders and Shipments)
1. When a member places an order for goods on this site, the Company will notify the member via order confirmation.
2. The Company will notify the member of shipment via a shipment notification when the goods are shipped.

Article 6 (Formation of Contract)
1. The sales contract for goods (hereinafter referred to as the "Sales Contract") shall be formed when the Company sends an order confirmation to the email address registered by the member.

Article 7 (Payment)
1. Members shall use this site in compliance with the payment methods specified by the Company. Additional payment methods may be added. 2. Depending on the shipping destination of the ordered goods, additional customs duties may apply. In such cases, these customs duties will be borne by the recipient or the member.

Article 8 (Termination of Contract)
Even after a sales contract has been concluded, our company may terminate the contract for the following reasons. In such cases, we will contact the contact information registered by the member. 1. If we are unable to deliver the goods within a reasonable period due to errors in registration details or prolonged absence.
2. If there are false facts in the registration details or the member's personal information.
3. If approval from the payment company cannot be obtained.
4. If payment for the goods is not made within the specified period.
5. If we contact the member regarding the conditions for purchasing the goods (such as payment methods and delivery methods), and we do not receive the necessary response within two weeks.
6. If delivery of the goods becomes impossible for reasons not attributable to our company, such as discontinuation of product manufacturing.
7. In other cases where we determine that the member has engaged in fraudulent or inappropriate conduct regarding the use of this site.

Article 9 (Shipping of Goods)
1. We will deliver the goods to the member or the shipping address designated by the member via courier service by a shipping company designated by us.
2. Depending on the payment method, we will begin the shipping procedure after approval from the payment company or confirmation of payment. Delivery will take approximately 10 business days.
3. If the shipping company delivers the product to the shipping address specified by the member, but the member fails to receive the product within a reasonable period due to reasons such as an unknown address or prolonged absence, we shall be deemed to have fulfilled our contractual obligations, and we shall not be liable for any damages incurred by the member due to non-delivery.

4. We may extend the delivery period for the following reasons. However, in this case, we shall not be liable for any damages incurred by the member due to the delay in delivery. This excludes cases where damages are caused to the member due to our willful misconduct or gross negligence.

* In case of a high volume of orders
* In case of temporary stock shortages
* In case of delivery being impossible due to weather, disasters, infectious disease outbreaks, or other factors causing deterioration of transportation conditions
* In case of delays in product production
* In case of errors in your order or payment details, such as incorrect or overcharged payments or an incorrect address
* In case of temporary suspension of shipping operations due to summer holidays, year-end and New Year holidays, or other consecutive holidays
5. If you have not received your product or any notification of delays within one month of your order date (or the scheduled delivery date for pre-ordered items), please contact us.

Article 10 (Regarding Product Exchange, etc.)
1. In the unlikely event that a delivered product is damaged, defective, or incorrect, we will exchange the product. In this case, returns and refunds will not be accepted.
2. In the above case, the member must contact us within 7 days of receiving the product, providing their name, order number, and the condition of the product. We will not accept exchanges for contact made after this period.
3. Notwithstanding the provisions of the preceding two paragraphs, in the case of Article 8, Paragraph 6, or when an exchange of goods is not possible due to the goods being sold out, etc., a refund will be issued.

Article 11 (Prohibited Actions)
1. If a member engages in any of the following actions, or if there are reasonable grounds to suspect such actions, the Company may cancel or terminate the member's order, suspend or delete the member's account, or take any other measures that the Company deems necessary:
* Actions that infringe on the copyrights or other intellectual property rights of other members, third parties, or the Company
* Actions that transmit or write harmful computer programs, etc.
* Actions that cause disadvantage to third parties
* Actions that use this site for commercial purposes
* Actions that violate public order and morals
* Actions that lead to criminal activity
* Actions that violate laws and regulations
* Other actions that the Company deems inappropriate
2. If a member causes damage to a third party while using this site and this service, the member shall resolve the matter at their own responsibility and expense, and shall not cause any inconvenience or damage to the Company.

3. We shall not be liable for any damages incurred by members as a result of using this website and this service, and we shall have no obligation to pay any compensation for damages.

4. If a member violates this article and causes damage to us, we may claim compensation for the damages incurred from that member. However, this shall not apply if the damage to the member is due to our willful misconduct or gross negligence.

Article 12 (Liabilities and Obligations Other Than Service Content)
1. We shall not be liable for any transaction contracts or their performance other than those related to the products handled by this service that we operate on this website. We shall not be liable for the provision, modification, or any damages, disadvantages, etc., incurred by members or third parties in connection with any services other than those we operate ourselves. However, this shall not apply if the damage to the member is due to our willful misconduct or gross negligence.

Article 13 (Links to Websites Other Than Ours)
1. We are not responsible for the protection of members' personal information, etc., on websites of corporations and individuals other than us that are linked to this website.

Article 14 (Compliance with Relevant Laws and Other Regulations)
1. We will comply with all applicable laws and other regulations regarding personal information registered by members.

Article 15 (Handling of Personal Information)
1. For information regarding this site's personal information protection policy, please see our Privacy Policy.

Article 16 (Governing Law and Jurisdiction)
1. All contracts regarding members' use of this service shall be governed by Japanese law and all terms and conditions related to this service and the terms and conditions of each service provider.
2. In the event of a dispute or litigation between the member and our company, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.

Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following. Inquiries will not be accepted through the main telephone lines or other contact points of our company and its affiliated companies.

■Contact Information
Support Desk
Email: support@1chancefes-store.com
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, national holidays, summer holidays, and year-end/New Year holidays).
*This is a dedicated contact point for inquiries regarding mail order sales.
Please refrain from inquiries unrelated to mail order sales.