Legal notice

■Store Name
1CHANCE FESTIVAL 2026 Official Goods Online Store

■Seller/Operator
Tapirs Co., Ltd.
President&CEO: Takayuki Mori
2-10-4 Mita, Minato-ku, Tokyo
https://www.tapirs.co.jp/
Privacy Policy
*We do not accept inquiries via the main telephone number.
Please use the inquiry form below.

■Sales Consignment Company
Bear Book Co., Ltd.

■Contact Information
»Please contact us via this form
Email: support@1chancefes-store.com
Telephone Number: 050-5824-5124 (*We currently do not accept inquiries by telephone.)
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, national holidays, summer holidays, and year-end/New Year holidays)
*This is a dedicated inquiry window for online sales.
Please refrain from inquiries other than online sales.

■URL
https://1chancefes-store.com

■How to Order
Please place your order using the form provided on this website.

■Payment Methods
Credit Card / Convenience Store Payment / Apple Pay / Google Pay / Pay-easy / PayPay / Merpay / Rakuten Pay / auPay

■Payment Deadline
If payment is not received by the deadline, we will assume you do not intend to purchase the item and will automatically cancel your order.
【Convenience Store Payment / Pay-easy】
The payment deadline is "Order Date + 3 Days".
(Example: Order Date January 1st → Payment Deadline January 4th) (Prepayment)

■Other Necessary Charges
Shipping fee, payment processing fee, consumption tax

■Shipping Fee (Tax Included)
(Within Japan)
For courier service: 930 yen (2,200 yen for Okinawa Prefecture only)

(Shipping to Overseas)
Prices vary by country and region. Please check the payment page.

■Payment Processing Fee (Tax Included)
Convenience store payment/ Pay-easy fee: 330 yen

Communication charges and data charges required to view pages on this site are the responsibility of the customer.
Please contact your telecommunications carrier for details on these charges.

■Sales Quantity
Some products may be sold in limited quantities.
Please note that items may sell out.
For details, please check each product page.
Please note that orders for commercial or resale purposes are strictly prohibited.

■Product Delivery (Delivery Time)
Shipping times vary depending on the ordered items, so please check the details on each product page.

For items where shipping times are not listed on the product details page, orders paid by credit card will be shipped within approximately 10 business days (excluding weekends, public holidays, year-end/New Year holidays, and summer holidays) after order confirmation, or after payment confirmation for convenience store payments or Pay-easy.

This refers to "shipping" rather than "arrival," so the actual delivery time will vary depending on your location and transportation conditions.

*If the release dates of the ordered products differ, shipping will be based on the latest release date.

Please note that delivery may be delayed for the following reasons.

* In case of high order volume
* In case of temporary stock shortages
* In case of delivery failure due to weather, natural disasters, infectious disease outbreaks, or other traffic disruptions
* In case of delays in product production
* In case of errors in your order or payment details, such as incorrect or insufficient payment or an incorrect address
* In case of temporary suspension of shipping operations during summer holidays, New Year holidays, or other consecutive holidays
If you have not received your product within one month of your order date (or the scheduled delivery date for pre-ordered items), please contact us.

■ Cancellation
We do not accept returns or exchanges for any reason after purchase.
We also do not refund payments. Please understand this in advance.

■ Defective Products
If the delivered product is defective or different from the ordered product, please contact us within 7 days of receiving the product.
We cannot accept exchanges if you contact us more than 7 days after receiving the product, so please be sure to check the product upon delivery.
If you receive a defective product, we will exchange it for a good one.

Please note that we do not accept returns.
Exchanges are not possible except in cases of defective products or if the delivered product differs from the ordered product.

*Please note that if the product is out of stock at the time of exchange, we will issue a refund.

*If you contact us by email within 7 days of receiving the product and follow the procedure provided by our store, we will cover the shipping costs for the exchange.

[The following are not eligible for exchange]
*If more than 7 days have passed since the product was received
*If the product has been used
*If the product has been damaged or soiled by the customer
*In the case of minor manufacturing defects that are generally considered within the range of acceptable quality

■Required Operating Environment
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